Legal

Privacy Policy

Last updated: 1 July 2026

UK Hotel Vista Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website at ukhotelvista.com, make a reservation, visit our premises or communicate with our team.

We are registered as a data controller with the Information Commissioner's Office (ICO) under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

UK Hotel Vista Limited is a company registered in England and Wales. Our registered address is 14 Berkeley Square, Mayfair, London, W1J 6BS. For all data protection enquiries, please contact us at supp@ukhotelvista.com.

2. What Information We Collect

We may collect the following categories of personal data:

  • Identity Data: full name, title, date of birth (where applicable)
  • Contact Data: email address, telephone number, postal address
  • Reservation Data: room type, dates of stay, dining preferences, special requests
  • Communication Data: messages sent via our contact forms or email
  • Technical Data: IP address, browser type, cookie identifiers, pages visited
  • Marketing Data: communication preferences and responses to our newsletters

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your reservations and enquiries
  • To provide personalised guest services during your stay
  • To communicate with you about bookings, events and hotel news (where you have consented)
  • To comply with our legal obligations
  • To improve our website and services through analytics

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: to perform the contract for accommodation, dining or events you have entered into with us
  • Legitimate Interests: to improve our services and maintain security
  • Consent: for marketing communications and non-essential cookies
  • Legal Obligation: to comply with applicable law

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. Guest reservation records are typically retained for 7 years for accounting and legal purposes. Marketing data is retained until you unsubscribe or withdraw consent.

6. Sharing Your Data

We do not sell your personal data. We may share data with:

  • Service providers acting as data processors (e.g. IT systems, reservation platforms) under strict contractual obligations
  • Regulatory authorities where required by law

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to processing
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at supp@ukhotelvista.com. You also have the right to lodge a complaint with the relevant UK supervisory authority for data protection matters.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses SSL/TLS encryption for all data transmission.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For any privacy-related enquiries, please contact: supp@ukhotelvista.com or write to us at 14 Berkeley Square, Mayfair, London, W1J 6BS.